Download the Parallex Mobile App

Parallex Mobile App is a mobile banking platform which allows the customers perform banking and lifestyle transactions with the aid of their smart phones or tablets anytime and anywhere.

An iphone, android phone or a tablet

• Download the Parallex Mobile App from the App Store on your phone
• Install and launch the App
• Select ‘Sign up’ to register
• Select ‘Yes’ for ‘do you have an account with us?’
• Input your Account Number
• Input your BVN, this will trigger an OTP to the mobile number registered on your BVN
• Input the OTP
• Create your preferred username (minimum of 8 characters)
• Create your preferred password (must contain Upper case, Lower case, and a number)
• Reconfirm password
• Create your preferred Transaction PIN
• Reconfirm Transaction PIN
• Input Referral Code (Not Compulsory)
• Select your interest areas
• Click Submit to complete onboarding process
• Login to the App with your newly created credentials to transact

• Download the Parallex Mobile App from the App Store on your phone
• Install and launch the App
• Click on ‘Sign Up’
• Do you have an Account with Us? No
• Input your BVN
• Input your Email Address, Phone Number and Referral Code (An OTP is sent to the mobile number & email address registered on the BVN provided)
• Enter the OTP
• Input your Full Residential Address, L.G.A and State
• Input your preferred account number: (enter the 7 middle numbers)
• Select Account Type: Savings or Current
• Select your area(s) of interest
• Submit and account is opened successfully

• Launch The Parallex Mobile App
• Click on Login to Mobile App
• Login to the App with the username and password you have created
• Click on the Menu Page at the top Left corner of the App
• Click on Get Free Card
• Click on card account to be linked to the card
• Select account number you want the card on
• Select request reason
• Select “verve” for card option
• Select delivery or pick up option for DELIVERY

1. Enter your delivery address and click on proceed
2. Input transaction PIN and submit for processing OR for PICK UP
3. Select branch for pick up
4. Select pick up date and time
5. Input transaction PIN and submit for processing

• Login to the Parallex Mobile App
• Click on the Menu Page at the top Left corner of the App
• Click on get card pin
• Select linked account
• Enter the last four digit on your debit card
• Click proceed
• Authenticate with your mobile app
• Click confirm
• Your default pin will be displayed on the app
• You can proceed to any ATM to change your pin before carrying out any transaction

• Open Account at your convenience
• Request for free debit card and get it delivered to anywhere in Nigeria
• Enjoy 5(Five) free NIP transfers daily
• Retrieve your debit card PIN
• Make payment to merchant with NQR
• Deposit and withdraw with eNaira
• Biometrics login and authentication
• Manage Beneficiaries
• Self-limit increase

You open a tier 1 account with applicable limit of:

• N50,000 cumulative daily transaction limit
• N300,000 cumulative balance

you may proceed to increase your applicable tier limit once you login to Parallex Mobile App and provide all the necessary documentations for account upgrades

• Login to the Parallex Mobile App
• Select account upgrade on the menu page
• Provide required documents for either savings or current account to upgrade your account.

Savings Account Documentation

• Signature mandate
• Selfie
• Valid ID
• Utility bill

Current Account Documentation

• Two reference form in addition with savings account documentations

Yes, you can if those accounts have same customer ID, and you can also transact from all of them.

Kindly reach out to us using the Feedback module on the App and provide those accounts to enable us to link them.

Password: This is an eight-character secret alpha-numeric data that must be used to gain access to the Parallex Mobile App. It must be a minimum of Eight characters.

Transaction PIN is your ‘4’ digits number created at the point of onboarding on the App which will be used to authenticate transactions (Transfers, Bills payment etc.)

8 characters is the default for password, and it must contain Upper case, Lower case and Number. 

• Biometric authentication is the use of physical characteristics such as a fingerprint, facial patterns to again access to the app. It can also be used to authenticate transactions. This is used as an alternative to password and pin number.
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• Login to the App
• Click on the Menu Page at the top Left corner of the App
• Select ‘Settings’
• Select ‘Reset Transaction PIN’ and follow the prompt.

You can click on the forgot password button on the Parallex Mobile App login page to carry out a self-password reset.

Yes.

Yes, it can be increased to a maximum of N5M.

• Select ‘Increase Transaction Limits’ module under settings on the menu page
• Review your current limit and click on ‘Change Limit’
• Follow the prompt to increase your limit

Please click on ‘Quicklinks’, select feedback module and send your complaint, a representative of the bank will reach out to you for prompt resolution. You can also reach our contact centre representative 0700PARALLEX (070072725539)

Please click on ‘Quicklinks’, select feedback module and send your complaint, a representative of the bank will reach out to you for prompt resolution. You can also reach our contact centre representative 0700PARALLEX (070072725539)

• Select ‘Feedback’ module
• Type in your comment/feedback or complaint
• Click on submit for the bank to review and provide resolution.

You can also reach our contact centre representative 0700PARALLEX (070072725539)

You can open Savings or Current account.

• Selfie or Recent Passport Photograph
• Recent Valid Id Card
• Signature Mandate

• Selfie or Recent Passport Photograph
• Valid Id Card (Driver’s license, international passport, NIN, Voter’s card)
• Signature Mandate
• Recent Utility Bill

• Selfie
• Valid Card (Driver’s license, international passport, NIN, Voter’s card)
• Signature Mandate
• Recent Utility bill
• Two references

Yes, you will receive transaction (SMS) alerts on your registered phone number with the bank.